Job Title: Training Coordinator
Department: Support Team
Reports to: Dawn Habada Albanese, Vice President
- Status: W-2 Hourly
- Hours: 30 hours weekly to start
- Pay Range: $20-$25 per hour starting pay
- PTO: 2 weeks paid vacation after 90 days, accrued at approximately 1 day per month with approval from supervisor 30+ days in advance
- Availability (Eastern Time): Combination of Mon-Thurs business hours 9am-5pm; +2 flex evenings/weekends (Tues/Thurs/Sat); 2 days off weekly
- Hybrid Position: New Haven Office Mon / Wed; Remote Tues / Thurs / Sat
- Growth Potential: full-time potential dependent on performance & staffing needs
- Benefits: Medical benefits offered at 25+ hours
- Training Period: The Training / Welcome Coordinator will be provided an approximate 1 month training period. Training will be scheduled with members of the support team. Additional self-guided training assignments may be provided.
Expectations
As a growing company, we embrace change that makes us better and hope you do too. We promote cross-training and temporary coverage for our colleagues so we can all practice a healthy work-life balance. Flexibility in job tasks and a willingness to learn is a must. Positions are subject to evolve based on department needs, as well as staff skill sets and career goals. Ultimately, we want everyone to have the opportunity to shine and find satisfaction in their roles. Everyone on the team is expected to be a program expert. We need to be able to answer common questions and know which resources to reference when supporting our local coordinators, clients and exchange visitors.
Main Responsibilities
- Au pair school administrative tasks and communications
- Compliance of Au pair training requirements
- Co-teach AP school 1-2 x monthly Wed, Thurs, Sat (15 teaching hours total per session)
- Placement support for new au pairs
- Arrival compliance reports
- Pre-qualify LC applicants for interview with LC Hiring Manager
- Manage LC initial training process
- Facilitate smooth LC transitions and customer service
- Co-moderate WhatsApp group, answer FAQ,
- Ongoing LC training needs
- Monthly LC virtual observations for quality and training purposes (2-4 per month)
Based on candidate skills and qualifications, additional tasks may also include:
- Placement support / customer service as needed
- Remote / temp LC coverage
- Flex work and projects as assigned by supervisor
Skills & Qualifications
- College degree preferred; Alternatively professional development may apply
- Expert au pair program knowledge or 6+ months in LC role, previous program experience, or willingness to master program info quickly and independently
- Experience in fields of education, child care, cultural exchange, travel, customer service preferred
- Strong written and verbal communication skills- fluent in English, bilingual a plus
- Tech and social media savvy- ability to self-learn Microsoft Outlook, Google Apps, WhatsApp, Canva Pro, Zoom, LinkedIn, Twitter, Facebook, Instagram, etc; training provided for Saleslogix CRM platform and Thinkific
- Ability to work independently; Self-starter who takes initiative
- Strong problem solving