Program Information

The Exchange Visitor Program fosters global understanding through educational and cultural exchanges. All exchange visitors are expected to return to their home country upon completion of their program in order to share their exchange experiences. Read this J-1 Fact Sheet to learn more about the Exchange Visitor Program.

Household Guide

Agent Au Pair is pleased to be providing you with a new and improved Au Pair & Host Family Household Guide. Our new fillable pdf template is easy to fill out for the hosts and offers visual icons for English language learners. Hosts may transition to the new guide at any time during their current program year and should plan to create their new guide before their next au pair program.

Emergency Information

If you are in an emergency situation, please contact your Local Coordinator. Should your Local Coordinator not be available, you may call our 24h emergency number 1-415-376-0202.

If there is no answer, please leave a detailed voice mail or send a text message. If you do not reach someone immediately- do not panic but leave a message and call or text again soon. Remember, this phone number is for emergency purposes only. For any non-urgent matters please call +1 (415) 376-0202.

Monthly Meetings

Au pairs are required to attend a meeting every month to check in with their Local Coordinator about how they’re adjusting to the US and answer any questions they might have. These meetings are part of the program requirements from the U.S. Department of state. If you miss more then one Monthly Meeting you may not be able to extend your program due to being in violation.

Rematch Policy

Conflicts can arise between host families and au pairs when needs or expectations aren’t being met. The Agent Au Pair team is here to make sure you have a successful year and will help resolve a conflict if any occur. The first step you should take to resolve the conflict is to sit down and communicate with your host family to express your concerns and needs. If the conflict continues, you should contact your Local Counselor to assist you in resolving the problem. If the conflict continues, after 30 days, the conflict will be escalated to management to assist and determine the root of the conflict. If you are in a urgent situation, your Local Counselor will contact Management immediately for resolution. If the conflict cannot be resolved after the mediation period, the au pair can enter rematch only if she is in good standing and attempted to resolve the conflict with their host family.

Reapplying to the Au Pair Program

Can I return to the United States on the Au Pair Program for a second time?

According to the rules and regulation of the Au Pair Program, au pair’s commit to the program for 1 year with the option to extend for an additional 6, 9, or 12 months.

If you have already taken part of the Au Pair Program in the United States, you are able to return to participate in a second au pair program. To apply to the program again, you must have successfully completed your first au pair program and you must have lived outside of the United States for 2+years.