As much as we love our Au Pair Sofi and as much as she loves us we’re all human and mistakes DO happen! Here are a few of the ones we have dealt with over the last month or so and how we handled them.
So this past month we realized a big oops on our part and our Au Pair’s part! We had over $70 worth of international charges on our phone plan and we realized we did not provide our au pair Sofi with the proper training on how NOT to make international phone calls using the cell phone. She apologized and we let her know that we knew it wasn’t intentional. Then, we all sat down together to review the cell phone use policy and discuss always using WhatsApp for international phone calls and texts to avoid additional charges. This could have been a huge fight between us, we could have thought that Sofi did this on purpose or just disregarded our rules. BUT…we didn’t. Instead we sat down calmly and discussed the situation.